Norizzati Azudin, Mariati Norhashim, Gobu Nachiappan

ABSTRACT

E-hailing application has gained traction as a lifestyle enhancing solution particularly Uber. Even though Uber‟s presence is more prevalent in large cities in Malaysia, due to the weaknesses in conventional public transport especially the metered taxis, the situation has significantly shifted the public‟s demand to use E-hailing services in smaller cities like Ipoh. By default, Uber drivers in large cities face greater competition compared to their counterparts in smaller cities. This study used the SERVQUAL model to evaluate service quality levels of Uber drivers in Ipoh, a small Malaysian city. The objective was to profile small city Uber users and explore their perception towards the service. The findings revealed that there was no evidence to show that Uber services is lower in a small city like Ipoh, in contradiction to anecdotal accounts. Although reliability and responsiveness were the most significant factors in determining overall perceived service quality, these factors were not the most highly ranked among the five service quality indicators 

Keywords: E-hailing, Uber, Service Quality, Public Transport, SERVQUAL

Noor Azura Azman, Osman Mohamad, and Noor Hazlina Ahmad

ABSTRACT

A challenging business environment nowadays made small business especially SMEs think twice before planning to initiate international business. With lacking of knowledge and experience in handling international market activities, makes most SMEs faced difficulties starts from home country obstacles as well as host country. This study tends to understand the consequences of home country institutional pressure on internationalization strategy. In this research, purposive sampling was used in selecting 860 SMEs as the sample from the registered list of companies in the Federation of Manufacturing Companies (FMM) directory, which is the most comprehensive list of SMEs database. The Partial Least Square (PLS-SEM) was used as the statistical tool to measure the significance relationship between construct. The major findings were proven the significance of the relationship and confirmed the importance of understanding the home country institutional pressures and internationalization strategy choices. 

Keywords: Home country institutional pressures;Internationalization strategies; SMEs

Sabariah Yaakub, Leong Ying Szu, Salwani Arbak, Nik Ab Halim

ABSTRACT

The International Commercial Terms (Incoterms), introduced and governed by International Chamber of Commerce (ICC) are standard trade terms used in international and domestic sales contract. The latest version, INCOTERMS 2010 states the obligations and responsibilities of importers and exporters regarding transport costs and risks as well as the responsibilities for insurance and customs formalities. This paper seeks to examine the factors that influences the choice of Incoterms among Malaysian manufacturers and its effect on export performance. Data was collected using survey methods and then analysed using two main types of analyses: univariate (descriptive) and inferential (bivariate and multivariate). A total of 335 questionnaires were distributed to manufacturers in Malaysia using a sampling framework from the Federation of Malaysian Manufacturers (FMM). Of the 335 questionnaires distributed, 60 were returned yielding a response rate of 17.9%. Findings indicate that indicate that there is a significant relationship between selection factors and export performance. The main contribution of this study is towards narrowing the gap in knowledge regarding Incoterms as past research indicated that it is still relatively unknown and should highlight Incoterms selection and its effect on export performance, among others 

Keywords: Incoterms, Export Performance, International Logistics, International Chamber of Commerce